introduction
about this site

basic concepts          

focus - on outcomes
- on people 
- on communication
scenarios 1  
scenarios 2    
scenarios 3 

critical incident

analysis

attention
how people vary

communication

styles

communication

obstacles

conflict
team meetings
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Working through scenarios.

Imagining possible situations and working through your reactions, your options, and your desired outcomes is a good way to develop your skills and awareness.

For example, imagine this.

A staff member, someone you manage, says something like this to you...
"The previous manager never asked me to do that!"

Answer the following questions for yourself -

 

If you can get a friend to go through it with you, you can practice this or any other scenario. Choose one that might make you anxious, or something that has already happened to you that you'd like to review; or you can select from the scenarios 2 page.

 

Copyright Joanna Howard 2007