Coaching in business gives individuals the opportunity to reflect on their current practice, work-style, goals, with the undivided attention of another individual. Most coaching is for individuals, but team coaching is also popular.
Managers should expect to coach their staff, especially those who are underachieving. As well as this it can be useful to set up "peer coaching" where individuals use coaching skills to help each other to think through problems arising at work. The coach's role is to help an individual to set their own goals, and by using good quality attention ensure that they work out their own route to achieving those goals.
There are some key questions that can help someone work through a problem or a difficult situation at work, either on their own or with coaching support. Try some of these when you next coach someone:
- What has been happening recently?
- What could have happened better?
- What outcome would you have preferred?
- Has this happened before?
- If so, what did you learn last time?
- When this situation occurs again, what are your options?
- What would success in this situation look like?
- What would you need to do beforehand or at the time to get that to happen?
- What extra knowledge do you think you need?
- What do you need to be able to do better? What skills need developing?
- Is there something that you could learn to understand better about this kind of situation?
- What is your plan for getting better at these things? How will you learn and practice? What's the first step you'll take?
- What resources, help or support do you need to get better at this?
- How will you know that you've got better at this? What difference will you see? How will you recognise that you're succeeding? What will others observe that is different?
There are various coaching styles, based on underlying assumptions about business and how people learn best: good coaches choose a style and approach that suits the client. The models that may be discussed are Goal-oriented coaching, Executive Coaching for developing fast track or high performance individuals, Transformative Coaching which aims to help an individual to shift their views, values or sense of purpose and Self-coaching where an individual can use the skills and questions on themselves. In some organisations Team Coaching is popular where a team is coached as a group and individually towards improving team performance and achieving team goals.
For more about personal coaching, online, by phone or face to face, contact me on the contact form.